California RBS
As a bar or a restaurant owner, you want your customers to order more food and drinks. Your business can grow only if you get paying patrons. However, customers can easily get out of hand if they order too many drinks and get excessively drunk. Aside from increasing your sales, you also need to ensure that customers do not get intoxicated. Drunken customers usually become aggressive and may harm other visitors.
Here are some ways you can deal with intoxicated customers in your bar:
Plan Your Policy
Create a policy that is in accordance with the state laws. You can share the policy with your employees as well as on your website to notify potential customers. It will help you keep the bar premises safe. Arrange training sessions for your employees to guide them on how to efficiently handle drunken customers.
Use Friendly Tone
Intoxicated patrons tend to become more violent and can disturb other customers with loud noises. Politely ask them to keep their voice low. No matter how difficult they prove to be, you have to show respect to your customers.
Take Help of Their Friends
Oftentimes, customers do not listen to bartenders and try to order more drinks. If they are accompanied by their friends, you can ask for their help to prevent them from overdrinking. Be polite with your customers and try not to offend them.
Stop Serving Alcohol
Do not over-serve your customers. If an already drunk customer enters your bar, it is a good option to inform them that you won’t be serving them drinks. Keep your tone firm yet friendly while dealing with customers. If a patron seems to be drunk, watch them so as to prevent them from disturbing others.
However, it isn’t always easy to stop serving your customers. They may demand for more drinks and may even threaten you. You can divert their attention by serving them food. However, you can call security if there is no other way.
Escort Them from the Bar
Forcing your customers out of the bar premises should be your last resort when all other techniques seem to fail. Back in the day, a majority of bars used to throw customers out if they became too difficult to handle. However, the implementation of many laws against manhandling customers has made it a risky trick. You may invite trouble if the customer reports the incident with regulatory authorities.
Make Sure They Don’t Drive
Your job isn’t finished even after an intoxicated customer has left your bar premises. If they get into an accident in intoxicated state, you may end up facing legal penalties. Convince them to refrain from driving and call a cab for them to drive them home.
If you work as a bartender, it is your responsibility to prevent patrons from becoming intoxicated. If they get involved in a vehicle accident after drinking at your bar, you may face penalties that will affect your career. Ace Food Handler offers California RBS Training that will give you a better understanding of legalities. These certificates are approved by the local health departments.
Contact them today to get certified!
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