Remember when that was one of the biggest buzz words in the restaurant world.
How do we make the change from the instinct to engage and have those “table touches” to still wanting to engage with the customer/guest but also maintain our social distance?
What kind of body language or nonverbal indicators are we going to be looking for to know
- If it is ok to approach that table and engage in some small talk
or
- If we should avoid that table because they don’t want that kind of contact in these COVID days?
We do not have a playbook or training program for that. We all want to be friendly, bubbly, outgoing and make sure the guests feel welcomed and that they are having a good time……
But where does that basic hospitality instinct give way to, I have to avoid getting to close to that table because they don’t feel safe?
I am the food safety guy and not a psychologist, but I have managed restaurants for many years and this new environment is going to be difficult to navigate from the FOH.
I think as an industry we have put as many safety measures in place that current science has come up with and we are all striving to follow the CDC Guidance and we should.
But now we find ourselves dealing with the really hard part, the part that we cannot predict or ever really understand.
What is going to make the consumer happy and feel safe? Are we going to make
- Employee temp logs (no names of course) available upon request
- Are we going to have to disclose how many employees have tested positive for COVID and when?
- Will consumers want to know what chemicals we are using to ensure the chemicals are CDC Approved and not on the CDC Avoid list?
This is one of my articles that will raise more questions than answers but we need to ask those questions now because as an industry we will find the answers but as in any business the person that finds the answers first will have a distinct advantage.
So you/we need to keep moving and innovating because this is the beginning and we have a long way to go.
Manny
 |
ACE Food Handler's food handlers card training and test uses the latest instructional design techniques to help you retain food safety concepts so you are ready to work. The description below applies to most of our food handlers card training course, however due to the varying array of requirements across the nation, your course might be a little different. Find your state county and city above to learn more about food handler training for your area. Format: Online Approval Purpose Scope Food Handler Course Content:
|
Frequently Asked Questions
A food handlers card (also commonly referred to as a certificate, card, or permit) is used as documentation to prove to employers and/or health departments that you have completed a food safety course that is approved and/or recognized by your city, coutny, or state Health Authority. It is valid for 2 to 4 years depending on your local government requirments.
This varies by employeers and city, county, and state governements. It is best to ask your employer (current or future) or Local Health Authority about when you will need to aquire your food handler card based on your employement date.
ACE Food Handler works with numberjous health departments and regulatory agencies across the country. ACE Food Handler’s food handlers card courses are created to meet the requirements of specific city, coutny, and state requirements. If you have questions about your city, county or state requirements please call your employer (current or future) and/or you Local Health Authority.
A food handlers card, permit, or certificate for your area. You will be able to print or download your food handler certificate after you have received a passing score on the final exam. You will also be emailed a PDF a copy of your certificate to the email address you provided so please check your inbox and/or spam box also.
Coming Soon
If your food handlers card, certificate, or permit has expired, you will need to purchase a new course for your state and retake your states food handler training and test to get your new card. Click here to find your State
If you need to reprint your current card, login and go to the Start My Course. From there, you can click on the name of your Certificate under the heading "My Certificates" on the right hand side of the screen and print or download your food handler or alcohol seller/server card or certificate for free.
If you need to track your employees or restaurants food handler certifications we offer:
- Custom Portals
- Custom Coupons
- Branding
- Reporting by Store and Company Levels
- Variable Access Levels
- Contact ACE for a Custom Solution for your Business
Below are a list of Food Handler and Alcohol Seller/Sever Resources you can use
Food Safety Resources
Alcohol Seller/Server Resources
The California Department of Public Health Food Handler’s Card
More Details
California Department of Public Health – Food and Drug Branch
1500 Capitol Ave, MS 7602
Sacramento, CA 95814
California Department of Alcoholic Beverage Control District Office 2400 Del Paso Road, Suite 155 Sacramento CA, 95834
Phone
(916) 419-1319
California RBS Training Program Approved Training Provider